Returns are processed through your Shopify account — no need to email us first.

• Visit your Customer Account and open the relevant order
• Select the item you'd like to return and submit a return request
• We'll review and approve within 2 business days with instructions on next steps
• Pack the item securely in its original packaging and send it back within 7 days of delivery

If your Cubbë arrives damaged, defective, or has a manufacturing fault, please email hello@cubbe.co.nz within 7 days of delivery.

To help us assess your claim, please include:

• Your order number
• Photos of the item
• Photos of the packaging (if applicable)
• A brief description of the issue

Once reviewed, we'll advise the next steps and arrange a suitable resolution.

Due to the nature of our products, we do not offer returns, exchanges, or refunds for:

• Change of mind
• Incorrect purchases
• Preference changes after delivery

Please review product descriptions and dimensions carefully before placing your order.

We do not offer exchanges for change of mind.

If your item has a manufacturing fault or arrives damaged, we'll work with you to provide a replacement where appropriate.

Sale items are final sale and cannot be returned or exchanged unless they arrive damaged or have a manufacturing fault.