Shipping and delivery
Everything you need to know about getting your cubbë to your door.
Where we ship
We currently ship within New Zealand only. International shipping is coming soon — join our email list to be the first to know.
All orders are dispatched from Auckland.
Processing time
Orders are typically dispatched within 1–2 business days.
Once your order has been shipped, you'll receive a confirmation email with tracking information.
Please note that dispatch times may be longer during promotional periods, public holidays, or unexpected courier delays.
Delivery timeframes
Estimated delivery times after dispatch:
Auckland
- 1–3 business days
North Island
- 2–4 business days
South Island
- 3–5 business days
Rural Addresses
- Please allow an additional 1–3 business days.
Delivery timeframes are estimates only and may vary depending on courier volumes and circumstances outside of our control.
| Region | Estimated delivery | Cost |
|---|---|---|
| New Zealand | 2–5 business days | $12.00 flat rate |
| Rural NZ | Add 1–2 business days | $12.00 flat rate |
| International | TBC — coming soon | $45.00 (TBC) |
Shipping costs
Auckland - $15
North Island - $16
South Island - $25
Shipping charges are calculated at checkout.
Gifting & special requests
Sending a cubbë as a gift? We include a handwritten note card with every order. Add your message at checkout and we'll take care of the rest.
For bulk or corporate gifting enquiries please reach out to us at hello@cubbe.co.nz
Returns & exchanges
If your item arrives damaged or has a manufacturing fault, please contact us within 7 days of receiving your order.
Due to the nature of our products, we do not offer returns, exchanges, or refunds for change of mind.
For assistance, contact hello@cubbe.co.nz.
Have a question about your order? We're here to help. Reach us at hello@cubbe.co.nz or via the chat icon on any page.