Refund policy

Returns & Refunds Policy
Last updated: September 2026

Faulty or Damaged Items

If your Cubbë arrives damaged or has a manufacturing fault, please contact us within 14 days of delivery on the contact us form at the bottom our the website with:

•     Your order number

•     Photos clearly showing the fault or damage

We'll work with you to make it right — either a replacement item or a full refund, your choice.

Change of Mind

Due to the nature of our products, we do not offer returns, exchanges, or refunds for change of mind. Please check the product description, dimensions, and photos carefully before ordering. If you have any questions about whether a product is right for you, get in touch before you purchase and we're happy to help.

How Faulty Item Returns Work

1.    Contact us form at the bottom our the website with your order number, a description of the fault, and photos.

2.    We'll confirm next steps and, if a return is needed, send you the return address and instructions.

3.    Once we've confirmed the fault, we'll process your replacement or refund within 5 business days. Refunds are returned to your original payment method — processing time after that depends on your bank or payment provider, so please allow 5–7 business days before following up with them directly.

Sale & Clearance Items

Sale and clearance items are final sale and cannot be returned or refunded unless the item is faulty or damaged. If you're unsure whether an item is final sale, please check the product listing or contact us before purchasing.

Questions?

We're here to help. Use the "Contact Us" form in the footer of our website, and we'll get back to you as soon as possible.