Shipping policy

Shipping Policy
Last updated: September 2026

Ships to
New Zealand only (excluding PO Boxes and rural addresses)

Processing time
1–2 business days

Standard delivery
2–5 business days (urban)

Courier
NZ Post / CourierPost

Order tracking
Yes — tracking number provided via email

Order Processing

Orders are processed within 1–2 business days of payment being confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

You'll receive a confirmation email when your order is placed, and a second email with your tracking number once it has been dispatched.

Shipping Costs

Shipping is calculated based on your delivery region:

•     Auckland: $10

•     North Island (excluding Auckland): $15

•     South Island: $25

Your exact shipping cost will be shown at checkout based on the address you enter.

Delivery Timeframes

We ship via NZ Post / CourierPost to urban and suburban addresses across New Zealand. Estimated delivery times from dispatch are:

•     Urban areas: 2–3 business days

•     Suburban areas: 3–5 business days

These are estimates only and cannot be guaranteed. Delays may occur during peak periods such as Christmas, Black Friday, or due to courier disruptions.

Delivery Restrictions

At this time, we are unable to deliver to:

•     PO Boxes

•     Rural delivery addresses (RD addresses)

•     International addresses

Please ensure your delivery address is a standard street address. Orders placed with an ineligible address may be delayed or cancelled, and we'll contact you to resolve it.

Tracking Your Order

Once your order has been dispatched, you'll receive a tracking number by email. You can use this to track your parcel at nzpost.co.nz or via the NZ Post app.

Lost or Damaged in Transit

If your order hasn't arrived within 7 business days of your dispatch confirmation, or arrives damaged, please contact us at hello@cubbe.co.nz with your order number and we'll investigate with the courier and make it right.

Questions?

Get in touch on our contact form at the bottom of the website  and we'll be happy to help.